After signing your policy documents, the Miles per Canal team will send your telematics account admin an authorization email where they will grant Canal permission to access your telematics data for the life of the policy.

No! Canal will automatically receive your miles and calculate your liability premiums.

Collateral is an agreed upon amount Canal collects to secure your policy. This amount is held in escrow by Canal to protect against financial exposure such as unpaid balances.

The initial collateral will be due immediately and is considered past due 5 days after your bill is issued.

Collateral will be generated on any policy changes that result in additional premium throughout the policy term. You will be billed on your next invoice. Additionally if a policy change results in less premium or a premium reduction, excess collateral will be returned to you.

When your Canal policy expires or cancels, the balance of your collateral will be returned once all premium has been paid in full.

The collateral does not count toward your monthly installments, but is held in escrow. No interest is paid on these funds.

Payments are made through the Canal Pay Center. You need your policy number, zip code, and phone associated with your account to log into the portal. For further help, access the instructions on using the Canal Pay Center.

You can find your policy number in the billing email you receive from Canal. The policy number also can be found on the cover letter of your policy.

We accept Visa, MasterCard, and checking account payments.

Yes, you can choose to have your bill paid automatically using the payment method of your choice. Select Enroll in AutoPay in the Canal Pay Center. You also can view more detailed instructions on the Canal Pay Resource Station.

Yes, through our automated payment center. Dial 888.504.1688 and follow the prompts.

The entire bill amount is due by the date listed in the Canal Pay Center. You have the ability to pay a portion of your bill early as long as it is paid in full by the due date.

Yes, through the Canal Pay Center, you have the ability to specify the payment amount for a payment method.

You can review account information by logging into the Canal Pay Center. You can also contact the Customer Billing Support Team at 888.504.1688

Contact the Customer Billing Support Team at 888.504.1688

After each successful payment on the Canal Pay Center, you can choose to download or email a receipt. You can also review your payment history in the Canal Pay Center.

Contact the Customer Billing Support Team at 888.504.1688

Your invoice is a total of all your policy coverages with Canal plus any taxes and/or fees. The auto liability is a pay-as-you-drive program, meaning this portion of your bill is calculated monthly based on:

miles you have driven this month X your rate = your auto liability premium

If applicable, cargo, physical damage and truckers general liability coverages are fixed installment premiums and will remain the same each month unless you have made a policy change that impacts those premiums.

(For example: My invoice this month was for $1,000, but last month it was $900. Why am I charged more money this month?) Canal TestDrive is a pay-as-you-drive program, meaning we charge you based on the total miles your truck is driven each month. This includes mileage when you are not pulling a load. Each month, your bill will vary based on how much you drove.

The rate per mile can be found in your policy packet on the form titled Liability and Physical Damage Monthly Reporting Schedule.

Estimated miles are an estimate of how many miles you will drive based on certain policy characteristics, such as location, type of unit driven and commodity hauled to name a few. When the Canal TestDrive telematics device is not plugged in and not transmitting your mileage, your premium is based on estimated mileage.

The total premium for these coverages can be found in your policy packet on the forms titled Premium Summary and Business Auto Declarations Page.

Yes, your data is secured. Canal’s Pay Center is powered by One Inc., a PCI compliant company specializing in processing insurance payments. Read more about security and compliance here.

Please refer to the Schedule of Fees for a description of each fee associated with your bill. Please note that some fees do not apply in all states.

You can find your policy coverages in your policy packet on the form titled Business Auto Declarations Page.

Policy changes are requested through your retail agent.

Certificates of Insurance are requested through your retail agent.

Call us at 888-247-4424 as soon as you are safely off of the road, and a Canal Service Representative will begin the claims process with you. You can also report a loss on our website.

Absolutely! When a loss occurs, the other party may admit fault at the scene but then change their version of events later. The sooner you bring Canal into the process, the quicker we will be able to investigate the claim. Often cases are defensible, especially when key information is gathered early. Don’t wait until after you receive legal documents to notify us of a claim; crucial evidence necessary to defend you may no longer be available.

As soon as you report your claim, a First Notice of Loss is created and then assigned to a claims adjuster. The core function of the claims adjuster, whether they handle physical damage, liability or cargo claims, is to gather information as quickly as possible to make the best decisions based on the facts of the investigation. In addition to reporting the loss, you may be asked to assist in the process by giving a statement, sharing photographs, providing documents, or making your equipment available for inspection. Once the claims adjuster has completed their investigation, they will communicate their findings with all parties to the loss and proceed with the settlement of damages as applicable