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Claims Services

A loss can occur at anytime, anywhere. That’s why Canal believes in being available 24/7 – 365.

 

Canal supports its trucking insureds with 75+ years of experience and a team of dedicated professionals specializing in commercial transportation insurance. Canal’s specialized focus ensures that knowledgeable representatives will handle your transportation claim from start to finish. The transportation sector requires fast, responsive, industry-focused claims management. That’s why Canal is proud to be a full-service insurer specializing in commercial trucking claims. Canal is at YOUR service! Canal’s dedicated claims professionals promptly address critical claims issues while delivering the best possible outcome!

Report a Loss

HOTLINE

Call 24/7 to speak with a LIVE customer service representative

888-247-4424

 

SPECIALIZED SERVICES

RAPID RESPONSE TEAM

  • Provides immediate ON-SCENE investigation for accidents with catastrophic-level injuries countrywide

ENVIRONMENTAL POLLUTION SPECIALISTS

  • Possesses comprehensive technical skills for all areas of environmental losses
  • Oversees field management of spills when necessary
  • Assists with regulatory compliance matters: notifications, support and/or reporting

PHYSICAL DAMAGE AND CARGO UNIT

  • Provides expert knowledge, training, and experience in all facets of physical damage and cargo claims
  • Ensures that damages are assessed and claims are resolved expeditiously
  • Works with a vast network of internal adjusters
  • Provides access to a Canal managed Direct Repair program for heavy trucks and trailers

SPECIAL INVESTIGATIONS UNIT (SIU)

  • Utilizes a wide array of technology and research materials for detailed investigations and uncovering fraud
  • If you suspect fraudulent activity, please contact us confidentially at 800.340.2650 or email us at siu@canal-ins.com

IN-HOUSE LEGAL COUNSEL

  • Provides guidance to adjusters on legal matters throughout the claim handling process
  • Optimizes oversight to maintain a quality outside legal panel





SUBROGATION TEAM

  • Specializes in monetary recovery from liable third parties responsible for paying all or a portion of a claim

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