Roadside Assistance Program

Roadside AssistanceFlat tires, empty fuel tanks and engine failures are a hassle and a threat to anyone’s safety on the road. Canal’s Roadside Assistance Program is designed to provide professionally ranked service at a discount to policyholders in need of roadside assistance. There is no annual fee or charge on your policy. You receive the discount simply by being a loyal Canal policyholder. Just pay for the service you need and only when you need it, but at a reduced rate.

 

Roadside Assistance Program Benefits and Services:

  • InsuredsNo Annual fees – Pay for the service at a reduced rate only when you need it
  • Available to all Canal policyholders
  • Service covers any vehicle and any driver
  • Service is available 24/7 any place in the continental United States

Discounted Services Available:

Tire Changes:  Provider will come to vehicle location and replace your flat tire with your inflated spare.

Emergency Fluid Delivery: Provider will come to vehicle location to deliver normal types of emergency fluids needed to get your vehicle to the nearest service facility, i.e. fuel, oil, water, etc.

Dead Battery Jump-Starts: Provider will come to vehicle location to jump-start a dead battery.

Lockout Services: Provider will come to vehicle location to unlock the doors of the vehicle or provide assistance if the key is lost or broken.

Preferred Towing: Provider will tow the vehicle to the desired location. Towing under Roadside Assistance does not include Accident scene or Secondary tow services for vehicles involved in collisions.

Mobile Mechanic: Think you may know the cause of the problem? We will send out a provider to perform a minor repair, avoiding a tow and getting you back on the road quickly.

Concierge Services: Assistance to you in arranging for alternative transportation, calling your home or office, or arranging any other reasonable services to ease the inconvenience of the breakdown.



Roadside Assistance Terms and Conditions of Use Use of the Roadside Assistance discount card and the services related thereto as outlined above shall constitute your acceptance of the terms and conditions outlined herein.  Services shall be provided by Quest Towing Services, LLC (“QTS”).  QTS is not owned by or affiliated with Canal Insurance Company, its subsidiaries or affiliates (collectively “Canal”).  You understand that, in requesting the services referenced herein, you shall be solely responsible for payment directly to QTS prior to or contemporaneous with the services being provided. You also understand that the services may not be available to you in areas not regularly traveled or in places that, in the opinion of QTS, would be hazardous for a service provider to reach.   Canal shall in no way incur any liability for damages or costs you incur related to your use of the referenced services, including, but not limited to any damages or costs arising out of any delays or inability to locate a service provider or the negligent acts of any assigned service provider and/or QTS and you specifically waive your right to claim such damages.