Canal recognizes and shares the privacy concerns of visitors to our Website.  The following statement describes the privacy practices applicable to this Website.

If you receive an email purporting to be from Canal that you are unsure about, please contact us at reportabuse@canal-ins.com.  We’ll be able to tell you if it’s a legitimate email sent by us. 

Information Collected:

  1. Traffic Data: We log your access to the Website and reserve the right to track and collect information about your visit to the Website, including but not limited to your User ID/password and/or IP address, your domain server, pages visited, the type of web browser you are using; and the type of operating system you are using (collectively “Traffic Data”).
  2. User Information: In order for you to access certain services that we offer via the Website, we require you to provide us with certain non-public personal information that identifies you as a user (“User Information”). User Information may include, but is not limited to, contact data (such as your name, mailing and email addresses) and other data (such as licensing status and company affiliation). If you communicate with us by email, any information provided in the emails may be collected as User Information.

Use of Information Collected:  We use Traffic Data to improve our Website and to customize your Website experience.  We may use your contact data to contact you when necessary, as well as to send you information about our company and products and services.

Sharing of Information Collected:  We will share information about you only as permitted by law.  We will not share your User Information with other companies for their marketing purposes without your consent. There is no need to “opt out” or tell us not to do this.

We are permitted to share information about you when and if you become a customer or claimant, even without your authorization, with: a) a third party if it is reasonably necessary to enable the party to perform services for us, such as claims investigations, appraisals, or the detection of fraud or material misrepresentations; b) any of our subsidiary or affiliated companies who provide service to you; c) insurance regulatory authorities; d) law enforcement agencies or other governmental authorities to protect our interest or to report illegal activities; e) organizations conducting actuarial or research studies; and f as otherwise as permitted by law.

In addition, we participate in several insurance industry supported databases of reported claims and additional driver information. We may share information about you in the normal business of conducting insurance operations.

Cookies:  We reserve the right to use “cookies” on our website. A cookie is a small amount of data that is sent to your browser from a web server. This data is stored on your computer’s hard drive and used to identify you to the Website that gave you the cookie.  You may be able to set your browser to notify you when you are sent a cookie. This will give you a chance to decide whether to accept or not to accept it. If you decide not to accept the cookie, your access to the site may be limited.

Confidentiality and Security Agreement:  Except as otherwise provided in this Privacy Policy, we will keep your User Information private and will not share it with third parties, unless such disclosure is: (a) pursuant to your consent, (b) to comply with a court order or other legal process; (c) to protect our rights or property; (d) to enforce our Terms and Conditions of Website Use; (e) in connection with a proposed or actual sale, merger, transfer, or exchange of information; or (f) otherwise required by law. We maintain physical, electronic and procedural safeguards to maintain the confidentiality of your User Information.

General Agent Privacy and Security Obligations:  General Agents may have obligations under Title V of the Gramm-Leach-Bliley Act to protect the privacy and security of their customer’s nonpublic personal information – for example, when sending us information to get a quote or service a customer. This Privacy Policy only addresses policies related to the operation of this Website and with respect to User Information and Traffic Data. 

Limitation of Scope:  This Privacy Policy is limited in scope to this Website.  This Website may contain links to other websites.  Canal is not responsible for the privacy practices or the content of such websites.  These links are solely for your convenience.  We make no warranties or representations about other websites, including about their privacy practices.  We recommend that you read the privacy and security policies of these other websites before use. 

Updates and Changes:  We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by positing such change, update or modification on the Website.  Any such change, update or modification will be effective immediately upon posting. 

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