Specialized Claims Services

24/7 CLAIMS REPORTING

A loss can occur at anytime, anywhere. That’s why Canal believes in being available 24/7 – 365.

Canal supports its trucking insureds with 75+ years of experience and a team of dedicated professionals specializing in commercial transportation insurance. Canal’s expertise and focus ensures knowledgeable representatives will handle your transportation claim from start to finish. The transportation sector requires fast, responsive, industry-focused claims management. That’s why Canal is proud to be a full-service insurer specializing in commercial trucking claims. Canal’s claim services are superior ­– establishing sound loss mitigation practices; and handling the smallest to the most intricate, large-scale claims. Canal is at YOUR service! Canal’s dedicated claims professionals promptly address critical claims issues while delivering the best possible outcome!
REPORT A LOSS ONLINE

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HOTLINE

Call 24/7 to speak with a LIVE customer service representative

Hotline

 

Mobile

MOBILE ASSISTANT APP – REPORT A LOSS
  • Input and retrieve your stored policy information
  • Detailed instructions walk you through the reporting process
  • Photograph and send accident scene pictures
  • Obtain an accurate location utilizing your device’s GPS system

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Specialized Services

Rapid-Response
RAPID RESPONSE TEAM
  • Provides immediate ON-SCENE investigation for accidents with catastrophic-level injuries countrywide
Environmental
ENVIRONMENTAL POLLUTION SPECIALISTS
  • Possesses comprehensive technical skills for all areas of environmental losses
  • Oversees field management of spills when necessary
  • Assists with regulatory compliance matters: notifications, support and/or reporting

Physical-Damage-Cargo-Unit
PHYSICAL DAMAGE AND CARGO UNIT
  • Provides expert knowledge, training and experience in all facets of physical damage and cargo claims
  • Ensures that damages are assessed and claims are resolved expeditiously
  • Works with a vast network of internal adjusters
  • Provides access to a Canal managed Direct Repair program for heavy trucks and trailers
Special-Investigations
SPECIAL INVESTIGATIONS UNIT (SIU)
  • Utilizes a wide array of technology and research materials for detailed investigations and uncovering fraud
  • If you suspect fraudulent activity, please contact us confidentially at: 877-561-1599 or email us at: siu@canalins.com

Registered-On-Staff-Nurse

REGISTERED NURSE ON-STAFF
  • Reviews and evaluates medical claims
  • Assists with uncovering medical fraud
Subrogation
SUBROGATION TEAM
  • Specializes in monetary recovery from liable third parties responsible for paying all or a portion of a claim

In-House-Legal-Department
IN-HOUSE LEGAL COUNSEL
  • Consults on coverage matters
  • Provides guidance to adjusters on legal matters throughout the claim handling process
  • Optimizes oversight to maintain a quality outside legal panel
 LEARN ABOUT ROADSIDE ASSISTANCE

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