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We value your feedback!
Customer Service Survey
Information
Claim Number
*
Adjuster
*
First
Last
Your name
*
First
Last
Your phone number
*
Your Email
Questions
For each of the following questions select a number from the drop down that best fits your judgment of its quality.
1. How well did our Adjuster explain what to expect during the claims process?
1 - poor
2
3
4
5 - good
6
7
8
9
10 - excellent
2. How well did our Adjuster keep you informed during the claims process?
1 - poor
2
3
4
5 - good
6
7
8
9
10 - excellent
3. How would you rate our Adjuster's courtesy and understanding of your situation?
1 - poor
2
3
4
5 - good
6
7
8
9
10 - excellent
4. Please rate the time it took to settle your claim:
1 - poor
2
3
4
5 - good
6
7
8
9
10 - excellent
5. How well did our Adjuster explain the settlement?
1 - poor
2
3
4
5 - good
6
7
8
9
10 - excellent
6. Please rate your satisfaction with your claims settlement:
1 - poor
2
3
4
5 - good
6
7
8
9
10 - excellent
7. How would you rate our Adjuster's overall handling of your claim?
1 - poor
2
3
4
5 - good
6
7
8
9
10 - excellent
8. On a scale of 1 to 10, where 1 is very unlikely and 10 is very likely: How likely is it that you would recommend Canal Insurance Company to a friend or family member?
1 - unlikely
2
3
4
5 - likely
6
7
8
9
10 - very likely
9. What is the most important thing our Adjuster could do to provide better service in the future?
10. Other Comments
