Physical Damage Claims Team Manager

The Physical Damage Claims Team Manager position is responsible for overseeing the effective handling of assigned commercial auto/heavy equipment claims and ensuring the successful operation of a team of claim adjusters.

Duties include:

• Provide overall team leadership and direction resulting in the timely and accurate handling of auto liability, physical damage, cargo, and/or general liability claims. 
• Understand all facets of claims processes to a working level and be able to manage multiple priorities and peak workloads.
• Ensure team communication with all customers is professional and timely. 
• Identify and recommend solutions for improved efficiency and productivity.
• Perform monthly file reviews on assigned staff. 
• Participate in the management and reduction of claims expenses. 
• Provide supervision, coaching and counseling to assigned staff.

Candidates for consideration must have Bachelor’s degree in Business Administration or a related field or commensurate experience.  Professional insurance designations are preferred. 

Minimum of seven years experience handling commercial auto and heavy equipment claims is required with minimum of two years management experience preferred.  Familiarity with insurance law, commercial auto policies and coverages, and legal principles and terminology as it relates to insurance operations is required.  Intermediate computer skills (word processing, spreadsheets, databases, Internet, e-mail) required.   

Ideal candidates will have excellent communication, mentoring, teamwork, problem solving, and computer skills.  The ability to multi-task and think creatively are a must.